E-Business

KPO activities are quite different from BPO activities. Regular and customary processes are executed through BPO while information search and interpretation is carried out through KPO. Presenting this collected information in a more meaningful and usable form of knowledge is the core activity of a KPO unit. The end product of the KPO companies is in varied forms of knowledge like specific databases, white papers, business research reports, summaries on business issues, abstracts of business content, competition analyses, business cases, animation related work, market briefs, etc. The BPO sector owing to its maturity stage has moved towards fixed pricing from transactions based pricing. In the case of KPO services, the pricing is dependent on the extent of customization and the value offered by the service provider. The key areas of KPO include data search and management, biotechnology and contract research, engineering and design outsourcing, education & publishing groups, R&D etc. To provide better service, KPO companies need to possess strong and flawless technology platforms coupled with central workflow and document management, analytics, and related integrated solutions.